To email our staff immediately with any questions you have about our service or getting your own virtual office use our quick enquiry form below.
Q: How do I divert my phone?
A: To gain most benefit, divert your advertised line to the number we allocate to you. This is done by following these steps:
Step 1 - List the handset of your phone. (If you have a PABX, select the advertised line.)
Step 2 - Dial *21 (the number we allocated) #
You will hear a voice recording, saying your call forwarding is activated.
To deactivate, follow this step:
Step 3 - Dial #21#
The voice recording will say ‘Call forwarding is off’
Q: If I still want an opportunity to answer my calls, can you answer them if I’m on another call or don’t get to the phone in time?
A: Yes.. instead of diverting the phone immediately you can program your phone to divert to us on “busy” or “no answer”.
For Delayed Diversion . Dial *61 the number we allocate to you * 5 or 10 (seconds) #
Diversion on Busy *24 the number we allocate to you #
To undivert : #24#
Q: We still want to be able to receive our personal calls at home even if our number is diverted to you. Can you connect our personal calls to us and hold all business calls ?
A: Yes.
We can take a message for all business calls and connect your personal calls back to your home. It’s the ultimate system and your friends will be amazed. Your business will still be running but you can relax at home without paying additional staff.
Q: How Will I Receive My Messages?
A: Message delivery may be via sms and email at time of call. For urgent calls or VIP customers we will announce and on-transfer the caller to you.
Q: Can you cope with an organization that has several staff and different instructions/availability for each staff member?
A: Yes – We determine the nature of the call and direct it according to your instructions and those of the particular staff member. Staff can receive emails and calls specifically for them while as the manager you will get a copy of all messages.
Q: Am I locked into a contracted time period to use the services?
A: No – We believe our services have to meet your needs both in requirements and quality.
Q: How quickly can I get the service activated?
A: We can have you up and running in 24 hrs.
Q: What if I’m out of the office on site or with clients, but you receive an urgent call for me or a new enquiry?
A: The same principle may apply if you wish to activate a fax machine on an independent basis. We can connect calls to you as if you are in the room next door – we will announce the call to you first to confirm you wish to speak with the caller, then connect the caller to you where ever you are via landline or mobile.